tag:www.iamcloudstatus.com,2005:/historyIAM Cloud Status - Incident History2024-03-19T02:30:06ZIAM Cloudtag:www.iamcloudstatus.com,2005:Incident/177604812023-07-31T15:56:59Z2023-07-31T15:56:59ZAutosave and Office app files not working correctly from mapped drives<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Resolved</strong> - We’ve not had official confirmation from Microsoft yet, but from what we’ve tested, version 2307 (Build 16626.20134) of Office has stopped exhibiting the error behaviour. However, to ensure correct compatibility with CDM, version 2.20 will need to be used. <br /><br />This can be found at resources.iamcloud.net. This has been fully tested internally but as usual we'd recommend to test on a small user base first, before mass deployment. <br /><br />The change log can be found here – https://www.iamcloud.com/iam-changelog/cloud-drive-mapper-2-20/<br /><br />If you require any further information, then please contact our support team at support@iamcloud.com</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Update</strong> - We are aware that many customers are still experiencing issues with office files after upgrading their Microsoft Office to version 2306 from the current channel. We have seen problems across co-authoring, links in files and macros to name but a few.<br /><br />We are actively working this problem as our highest priority. We have a support case open with Microsoft and we encourage our customers to also open a case via Microsoft 365 support in relation to this breaking change in Office, in order to further increase the visibility of this in the Microsoft Organisation.<br /><br />We recommend using SharePoint or Teams converge where the workflows are suitable for your business. However we strongly recommend reverting back to Office version 2305 on the current channel and holding off until the current problem with 2306 is either addressed by Microsoft, or until we have found a graceful solution to the problem.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Monitoring</strong> - A few weeks ago, we identified an issue in the preview build of Office (version 2306) in the current deployment channel. The problems related to co-authoring Office documents and network drives. Autosave wasn't working and various error messages were being returned when trying to open Office files in certain workflows. So far this has only affected mappings to OneDrive and static SharePoint locations. It does not affect converge drives. <br /><br />We escalated the issue with Microsoft and are still in communication with the Office product team. This doesn’t just affect Cloud Drive Mapper but Microsoft’s own native WebDAV service as well. However despite ongoing talks, 2306 has now gone into production with these issues remaining. Despite us believing that this is a genuine bug, rather than an intentional change, we decided to hedge the risk by building a workaround to the problem. Cloud Drive Mapper v2.19 has a new solution for Office co-authoring and overcomes the issues introduced in Office 2306 for Word, Excel and PowerPoint. We recommend upgrading to this latest version to mitigate against these issues. <br /><br />It can be downloaded from resources.iamcloud.net. The change log can be found here - https://www.iamcloud.com/changelog/<br /><br />If any further information then please contact our support team at support@iamcloud.com</p>tag:www.iamcloudstatus.com,2005:Incident/173415962023-05-23T14:50:03Z2023-05-23T14:50:03ZA subset of EU based users may experience problems authenticating to the IAM Cloud Platform.<p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Investigating</strong> - A subset of EU based users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. <br /><br />We apologise for the inconvenience. <br /><br />IAM Cloud Technical Support <br /><br />http://support.iamcloud.com <br /><br />support@iamcloud.com <br /><br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/168200182023-04-13T11:13:24Z2023-04-13T11:13:24ZSubset of users experiencing converge mapping issues within Cloud Drive Mapper<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Resolved</strong> - We have created a new release 2.16 to address the Microsoft functionality change and it is available for affected customers at https://resources.iamcloud.net/<br /><br />The full changelog for 2.16 can be found here<br />https://www.iamcloud.com/changelog/</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>09:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of issues for a small subset (~0.5%) of users who use full converge drive mappings, these mappings are not always showing a full set of sites in explorer. We are in the process of working with these clients to understand the root cause.<br /><br />This does not affect teams converge or other Drive mappings.</p>tag:www.iamcloudstatus.com,2005:Incident/166061422023-03-22T13:12:03Z2023-03-22T13:12:03ZAdvisory notice - New major version of Cloud Drive Mapper (2.15) released<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Resolved</strong> - The latest version can be obtained from resources.iamcloud.net. For more information please see the change log release notes - https://www.iamcloud.com/iam-changelog/cloud-drive-mapper-2-15/<br /><br />If any further information is required then please contact our support desk:<br /><br />Contact us here: http://support.iamcloud.com <br />Email us: support@iamcloud.com <br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/163532792023-03-06T15:02:51Z2023-03-06T15:02:51ZEU customers may experience authentication issues to federated services<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Identified</strong> - We are currently tracking against an issue in West Europe Azure as per Microsoft Azure status on https://azure.status.microsoft/en-us/status/<br /><br />We believe this to be affecting our service too and working on steps to compensate for this. Further updates will be provided in due course.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Investigating</strong> - EU customers may experience problems authenticating via the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.<br /><br />We apologise for the inconvenience.<br /><br />IAM Cloud Technical Support<br /><br />http://support.iamcloud.com<br /><br />support@iamcloud.com<br /><br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/159289772023-01-25T10:32:43Z2023-01-25T10:32:43ZClients may experience problems authenticating to the IAM Cloud Platform and Cloud Drive Mapper - this is due to a global 365 outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Monitoring</strong> - Further details can be found on:<br /><br />https://status.azure.com/en-gb/status<br /><br />https://twitter.com/MSFT365Status/status/1618149579341369345</p>tag:www.iamcloudstatus.com,2005:Incident/159193292023-01-24T15:45:08Z2023-01-24T15:45:08ZA subset of clients may see a message stating 'Licence cannot be verified' on Cloud Drive Mapper<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. An RCA will be provided to customers who logged tickets with our support desk. <br /><br />If you require any further information then please contact our support team.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Update</strong> - The issue with Cloud Drive Mapper is now resolved, if you're continuing to experience issues then please contact our support team. <br /><br />There is still an ongoing issue with access to the config portal, an update will be posted once that is resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Monitoring</strong> - IAM Cloud engineers have been alerted to a number of clients who are experiencing a 'Licence cannot be verified' message on Cloud Drive Mapper. <br /><br />Also when accessing the configuration portal an 'Access Blocked' message is returned. We suspect this is related to an incident in Azure on 23/01 and are carrying out further investigations to rectify the issue. We will update this post once we have more information. <br /><br />For any further information please get in touch with our support team who will be happy to provide any assistance required.<br /><br />https://support.iamcloud.com<br />support@iamcloud.com <br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/138684672022-11-28T16:00:44Z2022-11-28T16:00:44ZA Subset of users may experience problems authenticating to the IAM Cloud Platform.<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Investigating</strong> - A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.
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<br />We apologise for the inconvenience.
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<br />IAM Cloud Technical Support
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<br />http://support.iamcloud.com
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<br />support@iamcloud.com
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<br />Phone (UK): +44 118 324 0000
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<br />Phone (US): +1 914 495 1298 Edit</p>tag:www.iamcloudstatus.com,2005:Incident/108906672022-11-28T14:57:37Z2022-11-28T14:57:37ZCustomers using v2.8 of Cloud Drive Mapper will need to update to v2.11<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Monitoring</strong> - IF YOU ARE USING CLOUD DRIVE MAPPER VERSION 2.9 OR ABOVE, YOU CAN DISREGARD THIS MESSAGE<br /><br />Overview:<br /><br />Over the past week we have been alerted to some of our customers becoming unable to authenticate to Microsoft 365 with older versions of Cloud Drive Mapper, specifically v2.8.10.1 or below. <br /><br />Microsoft hasn’t actively reported any changes, but from our diagnostics we understand it to be related to a low-level interaction change between older versions of MSAL and Azure AD. <br /><br />MSAL is Microsoft’s modern authentication library that Cloud Drive Mapper uses to integrate into Microsoft 365. <br />Microsoft periodically updates MSAL, and when it does we include the updated version in our next scheduled release of CDM. The last major MSAL update was included in version 2.9. <br /><br />If you already using version 2.9 or above then you do not need to take any actions. However if you are using 2.8.10.1 or below we recommend you to update to the latest version of Cloud Drive Mapper (currently 2.11.x.x).<br /><br />However, before you update there are some important configuration changes that you should be aware of. These are described below, but if in any doubt our support team is available to help at support@iamcloud.com / https://support.iamcloud.com <br /><br />More about the issue:<br /><br />Affected customers are reporting the following error message:<br /><br />AADSTS9000411: The request is not properly formatted. The parameter 'login_hint' is duplicated.<br /><br />As with most Microsoft changes, they are rolled out tenancy-by-tenancy rather than globally in one big bang. So, it is possible that customers who so far haven’t experienced any issues, may do so soon. For this reason, to prevent future interruption, we are now recommending for all customers and partners to update to the latest version of Cloud Drive Mapper (version 2.11.x.x), which can be obtained from https://resources.iamcloud.net<br /><br />The MSI can be installed over the top of the previous one in line with your current deployment method. Please note that as we have moved over to WebView2 to remove any dependency on the IE11 engine. The installer now has both the x86 and x64 components for this included which has increased the installer size, however the CDM application itself is still roughly the same size as previous versions. Full details can be found in our change log: https://www.iamcloud.com/iam-changelog/<br /><br />There may be some prerequisite steps/config changes required to ensure a smooth transition. These may include:<br /><br />• Upgrading to the .NET version to 4.8, this is required for versions 2.9 and above of CDM<br />• Re-adding the latest CDM Azure AD enterprise application, due to changes in permissions between versions. This can be re adding in to Azure AD by following this article - https://support.iamcloud.com/en/support/solutions/articles/12000055246-cloud-drive-mapper-and-azure-ad-permissions-important-<br />• Adding our new ‘MasterSettings’ or ‘ListConvergeSettings’ registry key, to customise the behaviour of your converged drive. Details on this can be found on - https://support.iamcloud.com/en/support/solutions/articles/12000079992-cloud-drive-mapper-registry-settings<br />• If folder redirection is in use, then the current keys will need to be replaced with the new ‘FolderRedirectionSettings’ registry key. Details on this can be found on - https://support.iamcloud.com/en/support/solutions/articles/12000085178-simple-folder-redirection-using-folderredirectionsettings<br /><br />If you’re unsure of what registry keys need changing, then forward a screenshot of: <br /><br />Computer\HKEY_CURRENT_USER\Software\IAM Cloud\CloudDriveMapper <br />& <br />Computer\HKEY_LOCAL_MACHINE\SOFTWARE\IAM Cloud\CloudDriveMapper <br /><br />to support@iamcloud.com and our support team will advise on what to do.<br /><br />For any further any further information or queries regarding the upgrade then please get in touch with our support team who will be happy to provide any assistance required.<br /><br />https://support.iamcloud.com<br />support@iamcloud.com <br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/100779702022-05-26T08:58:38Z2022-05-26T08:58:38ZIAM Cloud portal currently unavailable<p><small>May <var data-var='date'>26</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>07:12</var> UTC</small><br><strong>Identified</strong> - The IAM Cloud portal is currently unavailable due to routine maintenance.<br /><br />This is business as usual for IAM Cloud and we expect no disruption to your services. <br /><br />If for any reason you experience any issues or have any questions please do not hesitate to contact our Support Team: <br /><br />Contact us here: http://support.iamcloud.com <br />Email us: support@iamcloud.com <br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/99019352022-05-03T09:47:06Z2022-05-03T09:47:06ZUK based federated customers will experience problems authenticating to the IAM Cloud Platform.<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:17</var> UTC</small><br><strong>Investigating</strong> - UK based federated customers will experience problems authenticating to the IAM Cloud Platform.. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. <br /><br />We apologise for the inconvenience. <br /><br />IAM Cloud Technical Support <br /><br />http://support.iamcloud.com <br /><br />support@iamcloud.com <br /><br />Phone (UK): +44 118 324 0000 <br /><br />Phone (US): +1 914 495 1298 Edit</p>tag:www.iamcloudstatus.com,2005:Incident/83960572021-12-22T17:17:59Z2021-12-22T17:17:59ZImportant update required for Cloud Drive Mapper<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Monitoring</strong> - We have identified a change of behaviour relating to the authentication headers in SharePoint Online, which has had an affect on Cloud Drive Mapper. <br /><br />Changes like these are usually rolled out on a tenancy by tenancy basis, so its possible that some of our customers have not been affected yet. When the issue does affect the tenancy, symptoms are that either a subset of users, or all users, will no longer be able authenticate to SharePoint Online via Cloud Drive Mapper. <br /><br />An 'unable to authenticate', or similar error message will be displayed and this usually coincides with a small unreadable authentication window over the Cloud Drive Mapper icon on the taskbar.<br /><br />For this reason, to prevent future interruption, we are now recommending for all users to update to the latest version of Cloud Drive Mapper.<br /><br />A fix for this issue is included in v2.8.10.1 - available at resources.iamcloud.net. Upgrade guidelines can be found in our change log - https://www.iamcloud.com/iam-changelog/cloud-drive-mapper-2-8-10-1/<br /><br />If you require any further information then please contact our support desk.<br /><br />IAM Cloud Technical Support<br /><br />http://support.iamcloud.com<br /><br />support@iamcloud.com<br /><br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/83801622021-11-03T17:51:03Z2021-11-03T17:51:03ZA subset of clients may experience degraded performance on Cloud Drive Mapper<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:51</var> UTC</small><br><strong>Resolved</strong> - IAM Cloud would like to apologise for the disruption that our clients have experienced recently with Cloud Drive Mapper. We started receiving reports of the problem at 08:00 UK time on the 2nd Nov and immediately began investigations into identifying the cause of the issue. <br /><br />The morning of 3rd Nov we managed to successfully determine the cause of the problem in our test environment and implement a fix for it. We have now completed testing on version 2.8.10.1 of CDM, which is available at resources.iamcloud.net, this contains the fix for the authentication issue that we identified. Further details can be found in our change log - https://www.iamcloud.com/iam-changelog/cloud-drive-mapper-2-8-10-1/<br /><br />The updated version will need to be deployed out as per your deployment method. The msi will install over the top of the old one ok. <br /><br />Also in the Azure Active Directory admin portal under enterprise apps, you will have either Cloud Drive Mapper Advanced, Cloud Drive Mapper Standard, or both of them. <br /><br />In the permissions section you'll see a button named 'Grant admin consent for (tenancy name)' - this will need to be pressed too for the new app to work, but it can be done either before or after deployment. <br /><br />Please note - if you are upgrading from 2.7 or below, then there are some further considerations to consider, detailed here - https://www.iamcloudstatus.com/incidents/szmx92f542f0<br /><br />If any further information is required then please contact our support desk.<br /><br />IAM Cloud Technical Support<br /><br />http://support.iamcloud.com<br /><br />support@iamcloud.com<br /><br />Phone (UK): +44 118 324 0000</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Identified</strong> - Update - 08:55 GMT 03/11<br /><br />The issue has been identified and fixed in our test environment. We're building this into an updated version of CDM. This will be released at resources.iamcloud.net once its available. Further update to follow in due course. <br /><br />If any further information is required then please contact our support desk. <br /><br />IAM Cloud Technical Support<br /><br />http://support.iamcloud.com<br /><br />support@iamcloud.com<br /><br />Phone (UK): +44 118 324 0000</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue whereby users are receiving an 'Unable to authenticate' error message on Cloud Drive Mapper. This usually coincides with a small authentication window over the Cloud Drive Mapper icon on the taskbar. <br /><br />Our team are working to determine the cause of the error so that a fix can then be implemented. <br /><br />We apologise for the inconvenience caused. If you require any further information then please contact our support desk.<br /><br />IAM Cloud Technical Support<br /><br />http://support.iamcloud.com<br /><br />support@iamcloud.com<br /><br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/78316462021-11-03T17:21:32Z2021-11-03T17:21:32ZCustomers using version 2.7 and below of Cloud Drive Mapper will need to update to version 2.8<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Monitoring</strong> - In the past few weeks, Microsoft has been making some changes to Azure AD that has led to a number of our customers becoming unable to authenticate to Microsoft 365 with older versions of Cloud Drive Mapper. Microsoft hasn’t actively reported any changes, but from our diagnostics we understand it to be related to a low-level interaction change between MSAL and AAD. As with most Microsoft changes, they are rolled out tenancy-by-tenancy rather than globally in one big bang. So it is possible that customers who so far haven’t experienced any issues, may do in the coming weeks. For this reason, to prevent future interruption, we are now recommending for all customers and partners to update to the latest version of Cloud Drive Mapper (version 2.8.6.1) which can be obtained from resources.iamcloud.net.<br /><br />However – before you do, please note that depending on which version of Cloud Drive Mapper you are updating from, there may be some prerequisite steps/config changes required to ensure a smooth transition. These may include:<br /><br />From 2.8.1.x and above:<br /><br />• If you are using a version between 2.8.1 and 2.8.4 then just the client will need updating.<br /><br />From 2.7 and below:<br /><br />• Re-adding the latest CDM Azure AD enterprise application, due to changes in permissions between versions. This can be re adding in to Azure AD by following this article - https://support.iamcloud.com/en/support/solutions/articles/12000055246-cloud-drive-mapper-and-azure-ad-permissions-important-<br /><br />Important: Please note that this change will be tenancy-wide, and will impact users still on previous versions of the client – therefore it is recommended that you deploy the latest version of CDM to all users, not just a subset, and at the same time as the enterprise app is updated in Azure AD. It is also recommended that you make this change out of business hours to minimize impact during the transition.<br /><br />• Adding our new ‘MasterSettings’ registry key, to customise the behaviour of your converged drive.<br />We have documented these changes in our release notes at www.iamcloud.com/changelog , but if you are unsure about anything please feel free to contact our support team at support@iamcloud.com before upgrading. And most importantly, please make sure to do a good amount of testing with the latest version before deploying to production.</p>tag:www.iamcloudstatus.com,2005:Incident/69824882021-06-03T14:46:56Z2021-06-03T14:46:56ZInformation on changes to Microsoft 365 API permissions when using mapped drives to SharePoint Online<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Resolved</strong> - We've just launched our latest release of Cloud Drive Mapper: Version 2.8. This latest release includes a significant number of fixes and improvements, plus several minor changes in drive behaviour and registry settings. Please read this changelog post before updating: <br /><br />https://www.iamcloud.com/changelog/cloud-drive-mapper-2-8/</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Monitoring</strong> - Due to recent changes in Microsoft 365 API permissions, Cloud Drive Mapper now requires customers to implement our "Advanced" Azure AD Enterprise App in order to map drives to SharePoint Online. Previously this requirement had only been needed for our 'Converged Drives'.<br /><br />If you have already added the EnableAdvanceMode = true registry setting then no action is needed. <br /><br />But if you do not have this regkey, then we highly recommend adding it ASAP and following the instructions in this article to add and approve the Cloud Drive Mapper Advanced AAD Enterprise App: https://support.iamcloud.com/en/support/solutions/articles/12000055246-cloud-drive-mapper-and-azure-ad-permissions-important-<br /><br />If you have any questions or need any assistance, please don't hesitate to contact us at support@iamcloud.com <br /><br />Kind regards, <br /><br />IAM Cloud Support</p>tag:www.iamcloudstatus.com,2005:Incident/57795052020-12-12T10:00:12Z2020-12-12T10:00:12ZA Subset of EU customers may experience authentication issues to Office 365 services<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Monitoring</strong> - There is currently degraded performance when accessing various Office 365 services - details can be found on your 365 admin page and Microsoft's service page - https://status.office365.com/.<br /><br />This has had an affect on Cloud Drive Mapper and may cause degraded performance for some users. <br /><br />******<br /><br />Some users in the UK may be unable to access Microsoft 365 services.<br /><br />User impact: Some users in the United Kingdom may have been unable to access Microsoft 365 services.<br /><br />More info: Users who were able to access the service may have experienced degraded performance.<br /><br />Impacted services include, but were not limited to:<br />SharePoint Online<br />OneDrive for Business<br />Microsoft Teams<br />Microsoft 365 admin center<br /><br />Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.<br /><br />Scope of impact: Impact appears to be limited to users located in the United Kingdom.</p>tag:www.iamcloudstatus.com,2005:Incident/51529012020-10-19T19:20:52Z2020-10-19T19:20:52ZA subset of users may experience degraded performance on Cloud Drive Mapper<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>07:24</var> UTC</small><br><strong>Update</strong> - Further updates on our efforts to mitigate this problem can be found here - https://support.iamcloud.com/support/solutions/articles/12000074536-files-folders-missing-from-drive-view</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Identified</strong> - SharePoint Online (SPO) service availability<br /><br />We are aware of some transient issues with drives mapped to Office 365 that can temporarily result in the contents of the drive appearing invisible. This can be resolved by the user right-clicking in the File Explorer window and hitting 'Refresh' or hitting F5 on their keyboard. <br /><br />This underlying reason for this behavior is caused by the drive's webdav requests receiving a 503 'service unavailable' response from SharePoint Online, which is something that Office 365 responds with when it is under serious load. <br /><br />This is not necessarily just the load within your tenancy. Unfortunately this can also happen when other Office 365 customers who are consuming services in the same SPO server farm as your organisation collectively start exceeding overall safe load thresholds. <br /><br />Microsoft don't officially comment on performance patterns, but it seems quite likely based on our own experience of running 24/7 Azure services that the current issues may be linked to the return of universities which cause a huge surge of Office 365 usage. Hopefully if this is the case, we should expect things to return to normal next week. <br /><br />What can you do? <br /><br />In the very short-term, users can resolve this themselves by refreshing the file explorer. But we know this is far from ideal for anything more than a very brief stop-gap. Another thing you can do is to update to the latest version of Cloud Drive Mapper (2.7.x) because we have significantly reduced the amount of traffic it sends to Office 365. This is not only likely to help mitigate the problem a bit in your own tenancy, but it is also a nice neighborly thing to do because it will help reduce load across the whole SPO farm. <br /><br />In the meantime, while we can't control whether SharePoint Online occasionally provides 503 requests, we are looking into options to be able to better handle the way the drives respond to 503s to make it less disruptive to the users. We'll keep this status page updated with progress on this issue. <br /><br />We apologize for the inconvenience. If you require any further information then please contact our support team.<br /><br />IAM Cloud Technical Support <br /><br />http://support.iamcloud.com <br /><br />support@iamcloud.com <br /><br />Phone (UK): +44 118 324 0000 <br /><br />Phone (US): +1 914 495 1298</p>tag:www.iamcloudstatus.com,2005:Incident/50885712020-09-14T14:44:33Z2020-09-14T14:44:33ZA Subset of users may experience problems authenticating to the IAM Cloud Platform.<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Identified</strong> - A Subset of users may experience problems authenticating to the IAM Cloud Platform. This has been caused by connectivity issues in Azure. Details can be found on the @AzureSupport twitter page and here - https://status.azure.com/en-gb/status/. We're currently implementing a workaround in order to restore the service as soon as possible. <br /><br />We apologise for the inconvenience caused. <br /><br />IAM Cloud Technical Support <br /><br />http://support.iamcloud.com <br /><br />support@iamcloud.com <br /><br />Phone (UK): +44 118 324 0000 <br /><br />Phone (US): +1 914 495 1298</p>tag:www.iamcloudstatus.com,2005:Incident/37450962020-03-20T21:24:10Z2020-03-20T21:24:10ZNotification of scheduled Maintenance to the IAM Cloud Portal<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Identified</strong> - During this time portal.iamcloud.net will be unavailable due to essential maintenance work. Downtime is expected to be one hour. <br /><br />Any queries can be directed to our support desk at support@iamcloud.com</p>tag:www.iamcloudstatus.com,2005:Incident/35209942020-02-04T20:08:04Z2020-02-04T20:08:04ZA Subset of users may experience problems authenticating to the IAM Cloud Platform after a password reset in Active directory.<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Identified</strong> - A Subset of users may experience problems authenticating to the IAM Cloud Platform after a password reset has been carried out in Active Directory. Our Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. <br /><br />We apologise for the inconvenience caused.<br /><br />IAM Cloud Technical Support <br /><br />http://support.iamcloud.com <br /><br />support@iamcloud.com <br /><br />Phone (UK): +44 118 324 0000 <br /><br />Phone (US): +1 914 495 1298 Edit</p>tag:www.iamcloudstatus.com,2005:Incident/34994482020-02-02T06:00:44Z2020-02-02T06:00:44ZScheduled Maintenance to our password and synchronization service<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:www.iamcloudstatus.com,2005:Incident/34085732020-01-09T19:57:56Z2020-01-09T19:57:56ZPassword resets for US based customers are currently disabled<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.iamcloudstatus.com,2005:Incident/32754512019-12-02T09:54:21Z2019-12-02T09:54:21ZA Subset of users may experience problems authenticating to the IAM Cloud Platform.<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Identified</strong> - A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.
<br />
<br />We apologise for the inconvenience.
<br />
<br />IAM Cloud Technical Support
<br />
<br />http://support.iamcloud.com
<br />
<br />support@iamcloud.com
<br />
<br />Phone (UK): +44 118 324 0000
<br />
<br />Phone (US): +1 914 495 1298 Edit</p>tag:www.iamcloudstatus.com,2005:Incident/32069612019-11-12T09:40:20Z2019-11-12T09:40:20ZA Subset of EU based users who use our federation service will experience problems authenticating to the IAM Cloud Platform.<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Identified</strong> - A Subset of EU based users who use our federation service will experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. <br /><br />We apologise for the inconvenience. <br /><br />IAM Cloud Technical Support <br /><br />http://support.iamcloud.com <br /><br />support@iamcloud.com <br /><br />Phone (UK): +44 118 324 0000</p>tag:www.iamcloudstatus.com,2005:Incident/29782222019-09-11T08:28:54Z2019-09-11T08:28:54ZA Subset of users may experience problems authenticating to the IAM Cloud Platform.<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. The RCA (root cause analysis) will be added as soon as its available.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>07:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Update</strong> - IAM Cloud engineers are continuing to work on the issues that have affected federated services today. Several hot fixes have been put in place. Access to the IAM Cloud portal has been restored and password resets have been fixed. <br /><br />Authentication to Office 365, federated applications and Cloud Drive Mapper may be intermittent for some users. Work will continue throughout the night to fully restore all aspects of the service. <br /><br />Once completed, investigations will take place to determine the cause of the issues and mitigation factors will be put in place to prevent further occurrences in the future. <br /><br />IAM Cloud sincerely apologizes for the disruption caused to our customers today. An RCA will be issued as soon as possible.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Update</strong> - We are continuing to work towards fixing the issue. An RCA will be provided once the issue is resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>07:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>07:26</var> UTC</small><br><strong>Identified</strong> - A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.
<br />
<br />We apologise for the inconvenience.
<br />
<br />IAM Cloud Technical Support
<br />
<br />http://support.iamcloud.com
<br />
<br />support@iamcloud.com
<br />
<br />Phone (UK): +44 118 324 0000
<br />
<br />Phone (US): +1 914 495 1298 Edit</p>