EU customers may experience authentication issues to federated services
Incident Report for IAM Cloud
This incident has been resolved.
Posted Mar 06, 2023 - 15:02 UTC
We are currently tracking against an issue in West Europe Azure as per Microsoft Azure status on

We believe this to be affecting our service too and working on steps to compensate for this. Further updates will be provided in due course.
Posted Mar 06, 2023 - 13:59 UTC
EU customers may experience problems authenticating via the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.

We apologise for the inconvenience.

IAM Cloud Technical Support

Phone (UK): +44 118 324 0000
Posted Mar 06, 2023 - 12:16 UTC
This incident affected: Password Service (Self Service Resets, Active Directory Resets) and Authentication Service (Single Sign On, Smartlinks, Office 365).