IAM Cloud Status Update
All Systems Operational

About This Site

Welcome to IAM Cloud Status Information Page. If you experience any issues or have any questions at all please do not hesitate to contact the IAM Cloud Service Desk at http://support.iamcloud.com

Cloud Drive Mapper   Operational
90 days ago
97.92 % uptime
Today
IAM Cloud Portal   Operational
90 days ago
100.0 % uptime
Today
Password Service Operational
90 days ago
99.97 % uptime
Today
Self Service Resets   Operational
90 days ago
99.94 % uptime
Today
Active Directory Resets   Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
99.08 % uptime
Today
Single Sign On   Operational
90 days ago
97.26 % uptime
Today
Login Control   Operational
LDAP Service   Operational
Trusted Source   Operational
90 days ago
100.0 % uptime
Today
Smartlinks   Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
Attribute Changes   Operational
90 days ago
100.0 % uptime
Today
New Account Creations   Operational
90 days ago
100.0 % uptime
Today
Deletion or declassification of users   Operational
90 days ago
100.0 % uptime
Today
Migration Services Operational
Email   Operational
File   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our latest version of CDM (1.4) is now available to download from our resource centre - http://resources.iamcloud.net/
Fixes and enhancements include:
• Increased performance of Login times.
• Administrators now have the ability to control where and what UPN/email/attribute is used
to login with.
• Full Support Server 2016 ADFS 4. We have fixed all known issues which prevent Cloud
Drive Mapper (CDM) working with ADFS 4.
• Fix for a known known bug which was preventing parameters from correctly loading into
CDM. This prevented customers from using different attributes to sign in to CDM.
• Removed ability for the maximum and minimum version numbers. This caused CDM to
stop working when CDM was 2 versions out of date.
• Fix for a known bug that was causing a login loop if the One Drive Account had yet to
been provisioned.
• Added additional logs to support customers when having issues with SAML assertions.
• Added a header to all requests that CDM is the application connecting to them. This
works for on-premises ADFS and IAM Cloud platforms.
• Added additional support for extended protection. Extended protection can now be fully
enabled on on-premises and ADFS.
• When an IAM Cloud federated user is expected to update their password with the Known
Password Reset feature, CDM will no longer be blocked by default. We are treating the
CDM authentication as an active authentication so will behave the same as Office and
Skype for business.
Posted on Oct 13, 12:20 UTC
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 UTC
Scheduled - A major update to our Authentication Service (29) is due to take place on Tuesday 17th October. This is the first major release to our Generation 3 Platform. Details are enclosed and on our Change Log page (https://www.iamcloud.com/changelog/october-2017/)


This is business as usual for IAM Cloud and we expect no disruption to your services. However if for any reason you experience any issues or have any questions please do not hesitate to contact our Support Team:

Contact us here: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

Enhancements and fixes include:

• Password Resets using our Password services are now instantaneous.
• Fix to known caching issues causing login attempt failures. We identified that stale cookies from previous attempts to authenticate were being reloaded causing an exception during login. A self-heal capability has been introduced which enforces an auto retry login after clearing down the cookies.
• Major performance Improvements o Minimising number of calls by a factor of 3 to and from the API. o Introduced a local caching service directly to the server instances. This means that the entire user session is held always on the server so there is no repeated calls to the API and will respond instantaneously from the cache.
• Introduced the concept of Session ID. This is a cookie that is stored on the client side which will aid future functionality by providing a more performant way to authenticate and load Touchpoints.
• Introduced advanced Trusted Source capabilities which significantly improves speed of authentication and implementation.
• Allows for a Smarter and more intelligent way of implementing Trusted source without the need to use our smart link system and multiple redirects or DNS entries.
• Fully encompasses the ability to use AppID which was introduced in version 28.
• Session sharing is now enabled by default on our Generation 3 Platform as it was on Generation 2. Our roadmap includes the ability to control this behaviour per Application.
• Improved some of the variable names to make them more user friendly and keep the URL truncated.
• Administrators can now modify and update the claims that are being returned during authentication via the portal. This is a major step forward in enabling self service for federating applications to the IAM Cloud platform.
• Ability to still login to Cloud Drive Mapper while performing a Known Password Reset.
Oct 13, 15:37 UTC
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.