We are here monitoring your service all over the Christmas period so you can relax and enjoy your break! If you do need any support from the IAM Cloud team during the festive season please find details below on how best to contact us.

IAM Cloud's Technical Support Team.
Support Portal: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

Our Support team are available as follows over the Christmas period:

Sat 23rd Critical issues only (Support by phone only)
Sun 24th Critical issues only (Support by phone only)
Mon 26th Critical issues only (Support by phone only)
Tues 27th Open as Normal
Wed 28th Open as Normal
Thurs 29th Open as Normal
Friday 30th Open as Normal
Sat 31st Open as Normal
Sunday 1st Critical issues only (Support by phone only)

I would finally like to personally wish you all a very Merry Christmas and thank you for all your support this year. 2017 has been a year of transformation for IAM Cloud and we really have appreciated all your support while we made these important changes. Lots more still to do in 2018 and we look forward to welcoming you back in 2018!

Merry Christmas and best wishes for 2018!

Victoria

Victoria Hamblin | Chief Customer Officer
IAM Cloud

DDI: +44 118 324 1017
Mobile: +447771562719
Skype: victoriarslee
Twitter: @IAMvictoriaslee
Posted on Dec 21, 13:39 UTC

IAM Cloud Engineers have received alerts that Microsoft are performing scheduled maintenance to some of our Azure servers which may briefly impact authentication for users not currently on our Generation 3 Platform. Engineers are working to proactively reduce any impact and ensure that all reboots to the service are done in a managed and controlled manner. We are scheduled to have all customers moved to our Generation 3 Platform by the end of January where the new architecture design means such issues will not impact any of our users.
Posted on Jan 5, 09:54 UTC

Our latest version of CDM (1.5.4) is now available to download from our resource centre - http://resources.iamcloud.net/

Bug fixes and enhancements to this release include:

Cloud Drive Mapper 1.5.4 is now available to download from our Resource Centre.

http://resources.iamcloud.net/

Main focus of this release is on general Improvements in the cookie handling process and the Introduction of Folder Redirection.

Improvements and Bug fixes include:

• Fix for issues where cookies prevent drives from being mapped.
• Fixes a .NET error when a bad username and password is submitted.
• Improvements in handling of roaming profiles.
User name and Password can now be optionally stored in a password file rather than Credential Manager. With this change a user can now log on
to multiple machines with same user credentials.
• Added ability for Folder Redirection. This is a feature that is disabled by default but can be enabled at anytime.
• Cloud Drive Mapper now has the ability to load before or in parallel to the desktop allowing better support for desktop redirection.
*Fixed issue where un-mapping of drives was not being successfully executed on Window 10 machines

We hope you are happy with the release but any questions or concerns at all please do not hesitate to contact our Support Team:

IAM Cloud's Technical Support Team.



Support Portal: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

Thank you!

Victoria Hamblin | Chief Customer Officer
IAM Cloud
Book a meeting with me - calendly.com/victoria-hamblin
Tel: +44 118 324 0000
DDI: +44 118 324 1017
Mobile: +447771562719
Skype: victoriarslee
Posted on Jan 8, 15:24 UTC

Our latest version of CDM (1.6) and deployment guide are now available to download from our resource centre - http://resources.iamcloud.net/

For information on fixes and enhancements in this release please review our February Change Log:

https://www.iamcloud.com/changelog/february-2018/
Posted on Feb 14, 09:10 UTC

We are here monitoring your service 24*7 as normal during the UK Easter weekend and will be providing telephone support for critical issues only. If you do need any support from the IAM Cloud team during this time please find details below on how best to contact us.

IAM Cloud's Technical Support Team.
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298
Email: Support@iamcloud.com
Web : https://support.iamcloud.com/

Our Support team are available as follows over the Easter period:

Fri 30th March Critical issues only (Support by phone only)
Sat 31st March Critical issues only (Support by phone only)
Sun 1st April Critical issues only (Support by phone only)
Mon 2nd April Critical issues only (Support by phone only)
Tues 3rd April onwards Open as Normal

Enjoy your break if you are able to have one!

Best Wishes
Victoria

Victoria Hamblin | Chief Customer Officer
IAM Cloud
DDI: +44 118 324 1017
Twitter: @IAMvictoriaslee
Posted on Mar 29, 14:32 UTC