IAM Cloud Status Page
All Systems Operational

About This Site

Welcome to the IAM Cloud Status Page detailing current status of the IAM Platform and it's key components. If you subscribe for alerts via email or SMS you will proactively be alerted of any known issues as well as scheduled maintenance and New Release Updates. For critical issues such as total service disruption we submit updates to this page every 15 minutes until full resolution. We also issue a full post mortem / Root Cause Analysis within 24 hours of resolution.

If you experience any issues or have any questions at all please do not hesitate to contact the IAM Cloud Support Team at http://support.iamcloud.com.

Cloud Drive Mapper   Operational
90 days ago
99.96 % uptime
Today
IAM Cloud Portal   Operational
90 days ago
99.64 % uptime
Today
Password Service Operational
90 days ago
99.52 % uptime
Today
Self Service Resets   Operational
90 days ago
100.0 % uptime
Today
Active Directory Resets   Operational
90 days ago
99.05 % uptime
Today
Authentication Service Operational
90 days ago
98.99 % uptime
Today
Single Sign On   Operational
90 days ago
99.35 % uptime
Today
Login Control   Operational
LDAP Service   Operational
Trusted Source   Operational
90 days ago
98.2 % uptime
Today
Smartlinks   Operational
90 days ago
99.42 % uptime
Today
Identity Service Operational
90 days ago
99.84 % uptime
Today
Attribute Changes   Operational
90 days ago
99.68 % uptime
Today
New Account Creations   Operational
90 days ago
99.68 % uptime
Today
Deletion or declassification of users   Operational
90 days ago
100.0 % uptime
Today
Office 365 Licensing   Operational
90 days ago
100.0 % uptime
Today
Migration Services Operational
Email   Operational
File   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018
Postmortem - Read details
Jul 10, 10:53 UTC
Resolved - Access to federated services has now been restored. We will investigate the root cause of this and issue the RCA once we have collated the information.

If you still experience any authentication issues then please log a ticket with our support team and we'll get back to you ASAP.
Jul 10, 08:49 UTC
Investigating - Our engineers are currently investigating the outage to federated IAM Cloud systems for our EU based customers. Further updates to follow
Jul 10, 08:08 UTC
Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 12:52 UTC
Update - We are continuing to investigate this issue.
Jul 9, 10:18 UTC
Investigating - The IAM Cloud Administration Portal will remain offline today for critical maintenance. Normal service will resume tomorrow.

We apologise for the inconvenience.
Jul 9, 10:13 UTC
Completed - The scheduled maintenance has been completed.
Jul 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 23:00 UTC
Update - REMINDER: Scheduled maintenance to the IAM Cloud Platform to take place this weekend. Please ensure you have read and actioned this message to avoid any disruption to service after the weekend. During the maintenance window there will be no impact to Cloud Drive Mapper, Authentication or IAM Cloud's Self Service Password resets. Between the hours of 02:00 & 06:00 BST on Saturday 7th July identity changes and AD password resets will be impacted. Normal service will resume from 07:00 BST Sunday 8th July.

If you do experience issues over the weekend support will be available as normal.

Contacting IAM Cloud Technical Support
Log a Support Ticket at http://support.iamcloud.com
Email us at support@iamcloud.com
Call us (UK, EU, Rest of World): +44 118 324 0000Call (US): +1 914 495 1298

Thank you for your patience while we work to improve the IAM Cloud Platform.
Jul 3, 11:31 UTC
Scheduled - Dear IAM Cloud customers,

Over the next few days all our identity service customers will be receiving the following instructions with regards important Infrastructure maintenance that will be taking place on our Identity Platform on the weekend of the 6th July. Action will be required to ensure no disruption to your identity service after this maintenance window. These communications are not relevant to customers who are only using Cloud Drive Mapper. The Authentication service is also NOT impacted by this maintenance.


PLEASE NOTE: IF YOU HAVE IP RESTRICTIONS IN YOUR FIREWALL PLEASE READ THE INSTRUCTIONS BELOW. IF YOU HAVE NO IP ADDRESS RESTRICTIONS THEN YOU CAN IGNORE THE EMAIL.

Due to required infrastructure maintenance taking place on the weekend of the 6th July 2018 we require that customers using the IAM Cloud identity and federation service add the following new IP addresses to their firewall which will ensure there is no disruption to the identity service. Failure to apply this change in time will not affect authentication, however it will prevent new identity changes from being applied after the 6th July. We recommend you add these new IP addresses along side the existing ones until after the maintenance window when the old ones can be removed.

For EU and non-US customers

You will likely have 2 outbound firewall rules from your Domain Controller:

Rule 1:
40.113.93.91 Port 1433
We recommend this is not restricted by IP address as we do not have control of this IP. If your firewall supports DNS based rules then you can allow njg4p9ofa0.database.windows.net instead.

Rule 2:
168.63.66.81 Port 1268
You may have allowed access to this specific address or allowed all access outbound over ports 1268 and 1433. If the latter is true, no further action is required. If you have limited the rule to the specific IP on port 1268, then you need to add a new IP 40.115.99.145.Please enter this IP address in addition to the existing IP 168.63.66.81. Only delete the address 168.63.66.81 after our maintenance is complete.

For US and Canadian customers

You will likely have 2 outbound firewall rules from your Domain Controller:
Rule 1:
40.121.158.30 Port 1433
We recommend this is not restricted by IP address as we do not have control of this IP. If your firewall supports DNS based rules then you can allow sldhthggrs.database.windows.net


Rule 2:
168.62.36.133 Port 1268 You may have allowed access to this specific IP or allowed all access outbound over ports 1268 and 1433. If the latter is true, no further action is required. If you have limited the rule to the specific IP on port 1268 then you need to add the new IP of 138.91.127.99. Please enter the new IP address in addition to the existing IP 168.62.36.133. Only remove the existing IP after maintenance is confirmed to be complete.


If you are unsure or need assistance please do not hesitate to contact the IAM Cloud Technical Support Team who will be happy to answer any questions.

Contacting IAM Cloud Technical Support
Log a Support Ticket at http://support.iamcloud.com
Email us at support@iamcloud.com
Call us (UK, EU, Rest of World): +44 118 324 0000Call (US): +1 914 495 1298
Jun 13, 09:31 UTC
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.