IAM Cloud Status Update
All Systems Operational

About This Site

Welcome to IAM Cloud Status Information Page. If you experience any issues or have any questions at all please do not hesitate to contact the IAM Cloud Service Desk at http://support.iamcloud.com

Authentication Operational
Single Sign On Operational
Session Timeout Control Operational
Login Control Operational
Identity Management Operational
Self Service Password Reset (SSPR) Operational
Known Password Reset (KPR) Operational
User Creation / Change Operational
Group Creation or Change Operational
Smart Links Operational
IAM Cloud Portal Operational
Cloud Drive Mapper Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 22, 2017

No incidents reported today.

May 21, 2017
Completed - The scheduled maintenance has been completed.
May 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 08:01 UTC
Scheduled - During the weekend of the 20th May the IAM Cloud team will be performing upgrades to the IAM Cloud platform which will see major advancements in stability, functionality and supportability. The IAM Cloud team have been working hard behind the scenes for 3 months now and we are very excited about the improvements that will be released this weekend.

This is business as usual for IAM Cloud and we expect no disruption to your services.

The upgrade will see us move all our technology to the latest DotNET Famework enabling not only greater performance but Live debugging capabilities across all components of the IAM Cloud platform, meaning identifying and resolving customers issues will be significantly easier and quicker.
An upgrade to greatly simplify our Architecture will further simplify our release process ensuring a much more robust, cost efficient and reliable platform.
All our authentication services will be rooted to our new API which will enable high speed API access, more efficient Cache options and invalidation.

A number of legacy bugs will be resolved including:

► All Known Password Reset issues resolved.
► samAccountName to be used with all password services
► Customised links for password resets working
► Generation 2 Identity customers can now authenticate to our Generation 3 Authentication Service.
► Known Single Sign On issues with Generation 3 are resolved
► Password Reset via the Portal fully operational when password complexity is enabled

We are really excited within IAM Cloud at the advancements and improvements we are making with our technology and look forward to ensuring our customers receive a continuously improved service.

If for any reason you experience any issues or have any questions please do not hesitate to contact our Support Team:
Contact us here: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

May 19, 12:36 UTC
May 19, 2017

No incidents reported.

May 18, 2017
Resolved - The Platform is now fully operational for all users. We apologise to any users who were affected and will issue an RCA ASAP.

Kind Regards
Victoria Slee
May 18, 13:07 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 12:49 UTC
Investigating - A Subset of US customers may experience problems authenticating via the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.

We apologise for the inconvenience.

IAM Cloud Technical Support



Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298

Phone (India) +91 7276413892

Phone (South Africa): +27 31 100 1924

Phone (Hong Kong): +852 5801 4528
May 18, 12:46 UTC
May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.

May 8, 2017

No incidents reported.