IAM Cloud Status Update
Partially Degraded Service

About This Site

Welcome to IAM Cloud Status Information Page. If you experience any issues or have any questions at all please do not hesitate to contact the IAM Cloud Service Desk at http://support.iamcloud.com

Authentication Operational
Single Sign On Operational
Session Timeout Control Operational
Login Control Operational
Identity Management Operational
Self Service Password Reset (SSPR) Operational
Known Password Reset (KPR) Operational
User Creation / Change Operational
Group Creation or Change Operational
Smart Links Degraded Performance
IAM Cloud Portal Operational
Cloud Drive Mapper Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2017

No incidents reported today.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017
Completed - The scheduled maintenance has been completed.
Aug 4, 16:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 UTC
Scheduled - The IAM Cloud team are currently undergoing maintenance work to the IAM Cloud platform which will see major advancements in stability, functionality and supportability.

This is business as usual for IAM Cloud and we expect no disruption to your services.

The upgrade will see us move all our technology to the latest DotNET Famework enabling not only greater performance but Live debugging capabilities across all components of the IAM Cloud platform, meaning identifying and resolving customers issues will be significantly easier and quicker.
An upgrade to greatly simplify our Architecture will further simplify our release process ensuring a much more robust, cost efficient and reliable platform.
All our authentication services will be rooted to our new API which will enable high speed API access, more efficient Cache options and invalidation.

A number of legacy bugs will be resolved including:

► All Known Password Reset issues resolved.
► samAccountName to be used with all password services
► Customised links for password resets working
► Generation 2 Identity customers can now authenticate to our Generation 3 Authentication Service.
► Known Single Sign On issues with Generation 3 are resolved
► Password Reset via the Portal fully operational when password complexity is enabled

For full information on the release please see our Change Log - https://www.iamcloud.com/changelog/
We are really excited within IAM Cloud at the advancements and improvements we are making with our technology and look forward to ensuring our customers receive a continuously improved service.

If for any reason you experience any issues or have any questions please do not hesitate to contact our Support Team:
Contact us here: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

www.iamcloud.com
Jun 13, 18:57 UTC
Aug 3, 2017
Postmortem - Read details
Aug 4, 16:40 UTC
Update - IAM Cloud engineers are currently working on an update to Cloud Drive Mapper to resolve the on going connection issue. Affected customers will be notified as soon as it becomes available.
Aug 3, 07:58 UTC
Update - The fix for Cloud Drive Mapper is still undergoing final testing, it will be made available as soon as its ready for release
Aug 2, 20:36 UTC
Update - The fix for Cloud Drive Mapper is undergoing final testing, it will be made available as soon as its ready for release.
Aug 2, 14:17 UTC
Update - Cloud Drive Mapper fix has been identified and engineers are currently finalising an update to resolve the issue. New version will be available ASAP and our support team will assist with rolling out to any affected customers.
Aug 2, 08:35 UTC
Identified - Cloud Drive Mapper fix has been identified and engineers are currently finalising an update to resolve the issue. New version will be available by 9:00 AM UK time and our support team will assist with rolling out to any affected customers.
Aug 1, 22:58 UTC
Update - IAM Cloud engineers are still working to resolve this problem, further updates will be posted as they become available
Aug 1, 16:58 UTC
Update - IAM Cloud engineers are still working to resolve this problem, further updates will be posted as they become available.
Aug 1, 11:35 UTC
Investigating - We've been alerted to an error message on Cloud Drive Mapper stating - 'You are blocked from running IAM Cloud's Cloud Drive Mapper. Please contact your helpdesk'.

This is preventing users from accessing CDM. Our developers are investigating. Further updates to follow.
Aug 1, 07:58 UTC