Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 06, 2018 - 23:00 UTC
Update
REMINDER: Scheduled maintenance to the IAM Cloud Platform to take place this weekend. Please ensure you have read and actioned this message to avoid any disruption to service after the weekend. During the maintenance window there will be no impact to Cloud Drive Mapper, Authentication or IAM Cloud's Self Service Password resets. Between the hours of 02:00 & 06:00 BST on Saturday 7th July identity changes and AD password resets will be impacted. Normal service will resume from 07:00 BST Sunday 8th July.
If you do experience issues over the weekend support will be available as normal.
Contacting IAM Cloud Technical Support Log a Support Ticket at http://support.iamcloud.com Email us at support@iamcloud.com Call us (UK, EU, Rest of World): +44 118 324 0000Call (US): +1 914 495 1298
Thank you for your patience while we work to improve the IAM Cloud Platform.
Posted Jul 03, 2018 - 11:31 UTC
Scheduled
Dear IAM Cloud customers,
Over the next few days all our identity service customers will be receiving the following instructions with regards important Infrastructure maintenance that will be taking place on our Identity Platform on the weekend of the 6th July. Action will be required to ensure no disruption to your identity service after this maintenance window. These communications are not relevant to customers who are only using Cloud Drive Mapper. The Authentication service is also NOT impacted by this maintenance.
PLEASE NOTE: IF YOU HAVE IP RESTRICTIONS IN YOUR FIREWALL PLEASE READ THE INSTRUCTIONS BELOW. IF YOU HAVE NO IP ADDRESS RESTRICTIONS THEN YOU CAN IGNORE THE EMAIL.
Due to required infrastructure maintenance taking place on the weekend of the 6th July 2018 we require that customers using the IAM Cloud identity and federation service add the following new IP addresses to their firewall which will ensure there is no disruption to the identity service. Failure to apply this change in time will not affect authentication, however it will prevent new identity changes from being applied after the 6th July. We recommend you add these new IP addresses along side the existing ones until after the maintenance window when the old ones can be removed.
For EU and non-US customers
You will likely have 2 outbound firewall rules from your Domain Controller:
Rule 1: 40.113.93.91 Port 1433 We recommend this is not restricted by IP address as we do not have control of this IP. If your firewall supports DNS based rules then you can allow njg4p9ofa0.database.windows.net instead.
Rule 2: 168.63.66.81 Port 1268 You may have allowed access to this specific address or allowed all access outbound over ports 1268 and 1433. If the latter is true, no further action is required. If you have limited the rule to the specific IP on port 1268, then you need to add a new IP 40.115.99.145.Please enter this IP address in addition to the existing IP 168.63.66.81. Only delete the address 168.63.66.81 after our maintenance is complete.
For US and Canadian customers
You will likely have 2 outbound firewall rules from your Domain Controller: Rule 1: 40.121.158.30 Port 1433 We recommend this is not restricted by IP address as we do not have control of this IP. If your firewall supports DNS based rules then you can allow sldhthggrs.database.windows.net
Rule 2: 168.62.36.133 Port 1268 You may have allowed access to this specific IP or allowed all access outbound over ports 1268 and 1433. If the latter is true, no further action is required. If you have limited the rule to the specific IP on port 1268 then you need to add the new IP of 138.91.127.99. Please enter the new IP address in addition to the existing IP 168.62.36.133. Only remove the existing IP after maintenance is confirmed to be complete.
If you are unsure or need assistance please do not hesitate to contact the IAM Cloud Technical Support Team who will be happy to answer any questions.
Contacting IAM Cloud Technical Support Log a Support Ticket at http://support.iamcloud.com Email us at support@iamcloud.com Call us (UK, EU, Rest of World): +44 118 324 0000Call (US): +1 914 495 1298
Posted Jun 13, 2018 - 09:31 UTC
This scheduled maintenance affected: Identity Service (Attribute Changes, New Account Creations, Deletion or declassification of users) and Password Service (Active Directory Resets).