IAM Cloud Status Page
Update - We are continuing to monitor for any further issues.
Aug 18, 2025 - 08:26 UTC
Update - We are continuing to monitor for any further issues.
Aug 15, 2025 - 18:48 UTC
Monitoring - Microsoft is currently making a change to its RPS service within SharePoint Online that can stop CDM V2's authentication and ability to map drives.

There are three things you can do to resolve the issue:

1) Upgrade CDM V2 to our latest build CDM 2.24 (download available at https://resources.iamcloud.net). CDM 2.24 doesn't require RPS to authenticate, and is a permanent fix to this issue.

2) If your tenancy has already been hit by the change in the RPS service and you are under pressure to get colleagues back up and running ASAP, there is a simple fix you can do to temporarily resolve the issue: re-enable RPS.

How to re-enable RPS using PowerShell:

Download this script: https://downloads.iamcloud.net/cdm/legacy/scripts/LegacyAuthProtocol.ps1

You need to be a Microsoft 365 Global Admin to run it successully, and please ensure you are using PowerShell version 5.x (not 7.x).

Run the script.

Provide your SharePoint domain prefix (e.g. example for example-admin.sharepoint.com)

The script works by setting the following property on your tenancy using SharePoint REST:

AllowLegacyBrowserAuthProtocolsEnabledSetting $true

Once you've run this, all versions of CDM V2 should start working again. But this is temporary, and will only work until 15th October 2025 when Microsoft intends to remove RPS entirely. As such, we still recommend upgrading to 2.24 as soon as possible too.

3) Upgrade to CDM V3 - which is unaffected by these changes. However we don't recommend you rush this, as V3 is different technology to V2 and requires more substantial testing in your environment before deployment.

As such our recommendation would be for all V2 customers to upgrade to 2.24 ASAP, which should be a relatively simple update, then start their journey with testing V3, ready for a potential roll-out within the next few months.

Aug 15, 2025 - 10:55 UTC
Identified - We are aware of a change Microsoft is making to its RPS service within SharePoint Online that can break CDM V2's authentication and ability to map drives.

We have more information on this coming soon.

Aug 14, 2025 - 21:51 UTC

About This Site

Welcome to the IAM Cloud Status Page. Here you can monitor the health our software services and subscribe to real-time updates. If you experience any issues or have any questions, please do not hesitate to contact our support team at https://support.iamcloud.com

Cloud Drive Mapper Operational
90 days ago
99.52 % uptime
Today
Office 365 Availability Operational
90 days ago
99.11 % uptime
Today
Cloud Drive Mapper legacy Operational
90 days ago
100.0 % uptime
Today
Cloud Drive Mapper Operational
90 days ago
99.47 % uptime
Today
Iris (admin portal) Operational
90 days ago
100.0 % uptime
Today
Password Service Operational
90 days ago
100.0 % uptime
Today
Self Service Resets Operational
90 days ago
100.0 % uptime
Today
Active Directory Resets Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Smartlinks Operational
90 days ago
100.0 % uptime
Today
Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
Attribute Changes Operational
90 days ago
100.0 % uptime
Today
New Account Creations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.