Update - We are continuing to monitor for any further issues.
Aug 18, 2025 - 08:26 UTC
Update - We are continuing to monitor for any further issues.
Aug 15, 2025 - 18:48 UTC
Monitoring - Microsoft is currently making a change to its RPS service within SharePoint Online that can stop CDM V2's authentication and ability to map drives.
There are three things you can do to resolve the issue:
1) Upgrade CDM V2 to our latest build CDM 2.24 (download available at https://resources.iamcloud.net). CDM 2.24 doesn't require RPS to authenticate, and is a permanent fix to this issue.
2) If your tenancy has already been hit by the change in the RPS service and you are under pressure to get colleagues back up and running ASAP, there is a simple fix you can do to temporarily resolve the issue: re-enable RPS.
Once you've run this, all versions of CDM V2 should start working again. But this is temporary, and will only work until 15th October 2025 when Microsoft intends to remove RPS entirely. As such, we still recommend upgrading to 2.24 as soon as possible too.
3) Upgrade to CDM V3 - which is unaffected by these changes. However we don't recommend you rush this, as V3 is different technology to V2 and requires more substantial testing in your environment before deployment.
As such our recommendation would be for all V2 customers to upgrade to 2.24 ASAP, which should be a relatively simple update, then start their journey with testing V3, ready for a potential roll-out within the next few months.
Aug 15, 2025 - 10:55 UTC
Identified - We are aware of a change Microsoft is making to its RPS service within SharePoint Online that can break CDM V2's authentication and ability to map drives.
We have more information on this coming soon.
Aug 14, 2025 - 21:51 UTC
Welcome to the IAM Cloud Status Page. Here you can monitor the health our software services and subscribe to real-time updates. If you experience any issues or have any questions, please do not hesitate to contact our support team at https://support.iamcloud.com
Cloud Drive Mapper
Operational
90 days ago
99.64
% uptime
Today
Office 365 Availability
Operational
90 days ago
99.47
% uptime
Today
Cloud Drive Mapper legacy
Operational
90 days ago
100.0
% uptime
Today
Cloud Drive Mapper
Operational
90 days ago
99.47
% uptime
Today
Iris (admin portal)
Operational
90 days ago
100.0
% uptime
Today
Password Service
Operational
90 days ago
100.0
% uptime
Today
Self Service Resets
Operational
90 days ago
100.0
% uptime
Today
Active Directory Resets
Operational
90 days ago
100.0
% uptime
Today
Authentication Service
Operational
90 days ago
100.0
% uptime
Today
Single Sign On
Operational
90 days ago
100.0
% uptime
Today
Smartlinks
Operational
90 days ago
100.0
% uptime
Today
Office 365
?
Operational
90 days ago
100.0
% uptime
Today
Identity Service
Operational
90 days ago
100.0
% uptime
Today
Attribute Changes
Operational
90 days ago
100.0
% uptime
Today
New Account Creations
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.
Related
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