IAM Cloud Status Page
All Systems Operational

About This Site

Welcome to the IAM Cloud Status Page. Here you can monitor the current health our cloud services, review our up-time data, and get real-time updates. If you subscribe for alerts via email or SMS you will proactively be alerted of any known issues as well as scheduled maintenance and new release updates. For critical issues such as total service disruption we submit updates to this page a minimum of every 30 minutes until full resolution. We also issue a root cause analysis within 24 hours of resolution.

If you experience any issues or have any questions at all please do not hesitate to contact our support team at https://support.iamcloud.com

Cloud Drive Mapper Operational
90 days ago
99.96 % uptime
Today
IAM Cloud Portal Operational
90 days ago
99.25 % uptime
Today
Password Service Operational
90 days ago
99.81 % uptime
Today
Self Service Resets Operational
90 days ago
99.81 % uptime
Today
Active Directory Resets Operational
90 days ago
99.81 % uptime
Today
Authentication Service Operational
90 days ago
99.29 % uptime
Today
Single Sign On Operational
90 days ago
99.08 % uptime
Today
Login Control Operational
LDAP Service Operational
Trusted Source Operational
90 days ago
99.91 % uptime
Today
Smartlinks Operational
90 days ago
99.08 % uptime
Today
Office 365 ? Operational
90 days ago
99.08 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
Attribute Changes Operational
90 days ago
100.0 % uptime
Today
New Account Creations Operational
90 days ago
100.0 % uptime
Today
Deletion or declassification of users Operational
90 days ago
100.0 % uptime
Today
Office 365 Licensing Operational
90 days ago
100.0 % uptime
Today
Migration Services Operational
Email Operational
File Operational
Cloud Drive Mapper (federated customers) Operational
90 days ago
99.31 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - This incident has been resolved. The RCA (root cause analysis) will be added as soon as its available.
Sep 11, 08:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 12:17 UTC
Investigating - We are currently investigating this issue.
Sep 10, 10:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 07:40 UTC
Update - IAM Cloud engineers are continuing to work on the issues that have affected federated services today. Several hot fixes have been put in place. Access to the IAM Cloud portal has been restored and password resets have been fixed.

Authentication to Office 365, federated applications and Cloud Drive Mapper may be intermittent for some users. Work will continue throughout the night to fully restore all aspects of the service.

Once completed, investigations will take place to determine the cause of the issues and mitigation factors will be put in place to prevent further occurrences in the future.

IAM Cloud sincerely apologizes for the disruption caused to our customers today. An RCA will be issued as soon as possible.
Sep 9, 21:05 UTC
Update - We are continuing to work on a fix for this issue.
Sep 9, 17:04 UTC
Update - We are continuing to work on a fix for this issue.
Sep 9, 13:45 UTC
Update - We are continuing to work towards fixing the issue. An RCA will be provided once the issue is resolved.
Sep 9, 10:31 UTC
Update - We are continuing to work on a fix for this issue.
Sep 9, 08:40 UTC
Update - We are continuing to work on a fix for this issue.
Sep 9, 07:59 UTC
Identified - A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.

We apologise for the inconvenience.

IAM Cloud Technical Support

http://support.iamcloud.com

support@iamcloud.com

Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298 Edit
Sep 9, 07:26 UTC
Sep 8, 2019

No incidents reported.