IAM Cloud Status Page
All Systems Operational

About This Site

Welcome to the IAM Cloud Status Page detailing current status of the IAM Platform and it's key components. If you subscribe for alerts via email or SMS you will proactively be alerted of any known issues as well as scheduled maintenance and New Release Updates. For critical issues such as total service disruption we submit updates to this page every 15 minutes until full resolution. We also issue a full post mortem / Root Cause Analysis within 24 hours of resolution.

If you experience any issues or have any questions at all please do not hesitate to contact the IAM Cloud Support Team at http://support.iamcloud.com.

Cloud Drive Mapper   Operational
90 days ago
100.0 % uptime
Today
IAM Cloud Portal   Operational
90 days ago
100.0 % uptime
Today
Password Service Operational
90 days ago
100.0 % uptime
Today
Self Service Resets   Operational
90 days ago
100.0 % uptime
Today
Active Directory Resets   Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Single Sign On   Operational
90 days ago
100.0 % uptime
Today
Login Control   Operational
LDAP Service   Operational
Trusted Source   Operational
90 days ago
100.0 % uptime
Today
Smartlinks   Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
Attribute Changes   Operational
90 days ago
100.0 % uptime
Today
New Account Creations   Operational
90 days ago
100.0 % uptime
Today
Deletion or declassification of users   Operational
90 days ago
100.0 % uptime
Today
Migration Services Operational
Email   Operational
File   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are here monitoring your service all over the Christmas period so you can relax and enjoy your break! If you do need any support from the IAM Cloud team during the festive season please find details below on how best to contact us.

IAM Cloud's Technical Support Team.
Support Portal: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

Our Support team are available as follows over the Christmas period:

Sat 23rd Critical issues only (Support by phone only)
Sun 24th Critical issues only (Support by phone only)
Mon 26th Critical issues only (Support by phone only)
Tues 27th Open as Normal
Wed 28th Open as Normal
Thurs 29th Open as Normal
Friday 30th Open as Normal
Sat 31st Open as Normal
Sunday 1st Critical issues only (Support by phone only)

I would finally like to personally wish you all a very Merry Christmas and thank you for all your support this year. 2017 has been a year of transformation for IAM Cloud and we really have appreciated all your support while we made these important changes. Lots more still to do in 2018 and we look forward to welcoming you back in 2018!

Merry Christmas and best wishes for 2018!

Victoria

Victoria Hamblin | Chief Customer Officer
IAM Cloud

DDI: +44 118 324 1017
Mobile: +447771562719
Skype: victoriarslee
Twitter: @IAMvictoriaslee
Posted on Dec 21, 13:39 UTC
IAM Cloud Engineers have received alerts that Microsoft are performing scheduled maintenance to some of our Azure servers which may briefly impact authentication for users not currently on our Generation 3 Platform. Engineers are working to proactively reduce any impact and ensure that all reboots to the service are done in a managed and controlled manner. We are scheduled to have all customers moved to our Generation 3 Platform by the end of January where the new architecture design means such issues will not impact any of our users.
Posted on Jan 5, 09:54 UTC
Our latest version of CDM (1.5.4) is now available to download from our resource centre - http://resources.iamcloud.net/

Bug fixes and enhancements to this release include:

Cloud Drive Mapper 1.5.4 is now available to download from our Resource Centre.

http://resources.iamcloud.net/

Main focus of this release is on general Improvements in the cookie handling process and the Introduction of Folder Redirection.

Improvements and Bug fixes include:

• Fix for issues where cookies prevent drives from being mapped.
• Fixes a .NET error when a bad username and password is submitted.
• Improvements in handling of roaming profiles.
User name and Password can now be optionally stored in a password file rather than Credential Manager. With this change a user can now log on
to multiple machines with same user credentials.
• Added ability for Folder Redirection. This is a feature that is disabled by default but can be enabled at anytime.
• Cloud Drive Mapper now has the ability to load before or in parallel to the desktop allowing better support for desktop redirection.
*Fixed issue where un-mapping of drives was not being successfully executed on Window 10 machines

We hope you are happy with the release but any questions or concerns at all please do not hesitate to contact our Support Team:

IAM Cloud's Technical Support Team.



Support Portal: http://support.iamcloud.com
Email us: support@iamcloud.com
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298

Thank you!

Victoria Hamblin | Chief Customer Officer
IAM Cloud
Book a meeting with me - calendly.com/victoria-hamblin
Tel: +44 118 324 0000
DDI: +44 118 324 1017
Mobile: +447771562719
Skype: victoriarslee
Posted on Jan 8, 15:24 UTC
Our latest version of CDM (1.6) and deployment guide are now available to download from our resource centre - http://resources.iamcloud.net/

For information on fixes and enhancements in this release please review our February Change Log:

https://www.iamcloud.com/changelog/february-2018/
Posted on Feb 14, 09:10 UTC
Past Incidents
Feb 19, 2018

No incidents reported today.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.

Feb 6, 2018

No incidents reported.

Feb 5, 2018

No incidents reported.