IAM Cloud Status Update
All Systems Operational

About This Site

Welcome to IAM Cloud Status Information Page. If you experience any issues or have any questions at all please do not hesitate to contact the IAM Cloud Service Desk at http://support.iamcloud.com

Cloud Drive Mapper   Operational
90 days ago
100.0 % uptime
Today
IAM Cloud Portal   Operational
90 days ago
100.0 % uptime
Today
Password Service Operational
90 days ago
99.97 % uptime
Today
Self Service Resets   Operational
90 days ago
99.94 % uptime
Today
Active Directory Resets   Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
99.66 % uptime
Today
Single Sign On   Operational
90 days ago
98.98 % uptime
Today
Login Control   Operational
LDAP Service   Operational
Trusted Source   Operational
90 days ago
100.0 % uptime
Today
Smartlinks   Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
Attribute Changes   Operational
90 days ago
100.0 % uptime
Today
New Account Creations   Operational
90 days ago
100.0 % uptime
Today
Deletion or declassification of users   Operational
90 days ago
100.0 % uptime
Today
Migration Services Operational
Email   Operational
File   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our latest version of CDM (1.4) is now available to download from our resource centre - http://resources.iamcloud.net/
Fixes and enhancements include:
• Increased performance of Login times.
• Administrators now have the ability to control where and what UPN/email/attribute is used
to login with.
• Full Support Server 2016 ADFS 4. We have fixed all known issues which prevent Cloud
Drive Mapper (CDM) working with ADFS 4.
• Fix for a known known bug which was preventing parameters from correctly loading into
CDM. This prevented customers from using different attributes to sign in to CDM.
• Removed ability for the maximum and minimum version numbers. This caused CDM to
stop working when CDM was 2 versions out of date.
• Fix for a known bug that was causing a login loop if the One Drive Account had yet to
been provisioned.
• Added additional logs to support customers when having issues with SAML assertions.
• Added a header to all requests that CDM is the application connecting to them. This
works for on-premises ADFS and IAM Cloud platforms.
• Added additional support for extended protection. Extended protection can now be fully
enabled on on-premises and ADFS.
• When an IAM Cloud federated user is expected to update their password with the Known
Password Reset feature, CDM will no longer be blocked by default. We are treating the
CDM authentication as an active authentication so will behave the same as Office and
Skype for business.
Posted on Oct 13, 12:20 UTC
Update - Following the release of Cloud Drive Mapper 1.5 yesterday to fix critical connection issues Version 1.6 will follow by the end of the week. Version 1.6 includes a long anticipated feature of Folder Redirect and complete support for XenApp, Citrix, remote desktop services and MS remote application, as well as further minor bug fixes and enhancements. We are alerting customers proactively should they wish to await this release before rolling out a new version to their user base.
Nov 8, 15:50 UTC
Scheduled - Our latest version of CDM (1.5) is now available to download from our resource centre - http://resources.iamcloud.net/

This release fixes the major connection issues that a large proportion of users have experienced over the last week and includes many fixes and enhancements to address core stability and performance.

If you have any questions or concerns with this release please do not hesitate to contact our Support Teams:

IAM Cloud Technical Support

http://support.iamcloud.com

support@iamcloud.com

Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298
Nov 7, 15:52 UTC
Following the release of Cloud Drive Mapper 1.5 yesterday to fix critical connection issues Version 1.6 will follow by the end of the week. Version 1.6 includes a long anticipated feature of Folder Redirect and complete support for XenApp, Citrix, remote desktop services and MS remote application, as well as further minor bug fixes and enhancements. We are alerting customers proactively should they wish to await this release before rolling out a new version to their user base.

If you have any questions about this please do not hesitate to contact myself or the support teams.

Kind Regards
Victoria Hamblin
IAM Cloud's Chief Customer Officer
Posted on Nov 8, 17:33 UTC
Our latest version of CDM (1.5.2) is now available to download from our resource centre - http://resources.iamcloud.net/
This release includes a critical fix for a bug introduced in 1.5 which prevented some users from correctly mapping a drive to OneDrive for Business.
Posted on Nov 10, 18:17 UTC
Our latest version of CDM (1.5.3) is now available to download from our resource centre - http://resources.iamcloud.net/

Bug fixes to this release include:

> Sporadic crashes when user signs out/in and receive a .net error. Dominant on Windows 7 machines.
> Bug where maps after signing out still show on the context menu and when you then sign back in it does not correctly map new drives
Posted on Nov 22, 09:29 UTC
Past Incidents
Nov 25, 2017

No incidents reported today.

Nov 24, 2017

No incidents reported.

Nov 23, 2017

No incidents reported.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.