Update - We are continuing to monitor for any further issues.
Aug 23, 2022 - 17:02 UTC
Update - We are continuing to monitor for any further issues.
Aug 23, 2022 - 16:59 UTC
Monitoring - IF YOU ARE USING CLOUD DRIVE MAPPER VERSION 2.9 OR ABOVE, YOU CAN DISREGARD THIS MESSAGE
Overview:
Over the past week we have been alerted to some of our customers becoming unable to authenticate to Microsoft 365 with older versions of Cloud Drive Mapper, specifically v2.8.10.1 or below.
Microsoft hasn’t actively reported any changes, but from our diagnostics we understand it to be related to a low-level interaction change between older versions of MSAL and Azure AD.
MSAL is Microsoft’s modern authentication library that Cloud Drive Mapper uses to integrate into Microsoft 365. Microsoft periodically updates MSAL, and when it does we include the updated version in our next scheduled release of CDM. The last major MSAL update was included in version 2.9.
If you already using version 2.9 or above then you do not need to take any actions. However if you are using 2.8.10.1 or below we recommend you to update to the latest version of Cloud Drive Mapper (currently 2.11.x.x).
However, before you update there are some important configuration changes that you should be aware of. These are described below, but if in any doubt our support team is available to help at support@iamcloud.com / https://support.iamcloud.com
More about the issue:
Affected customers are reporting the following error message:
AADSTS9000411: The request is not properly formatted. The parameter 'login_hint' is duplicated.
As with most Microsoft changes, they are rolled out tenancy-by-tenancy rather than globally in one big bang. So, it is possible that customers who so far haven’t experienced any issues, may do so soon. For this reason, to prevent future interruption, we are now recommending for all customers and partners to update to the latest version of Cloud Drive Mapper (version 2.11.x.x), which can be obtained from https://resources.iamcloud.net
The MSI can be installed over the top of the previous one in line with your current deployment method. Please note that as we have moved over to WebView2 to remove any dependency on the IE11 engine. The installer now has both the x86 and x64 components for this included which has increased the installer size, however the CDM application itself is still roughly the same size as previous versions. Full details can be found in our change log: https://www.iamcloud.com/iam-changelog/
There may be some prerequisite steps/config changes required to ensure a smooth transition. These may include:
For any further any further information or queries regarding the upgrade then please get in touch with our support team who will be happy to provide any assistance required.
Welcome to the IAM Cloud Status Page. Here you can monitor the health our software services and subscribe to real-time updates. If you experience any issues or have any questions, please do not hesitate to contact our support team at https://support.iamcloud.com
Cloud Drive Mapper
Degraded Performance
90 days ago
99.96
% uptime
Today
Office 365 Availability
Operational
90 days ago
100.0
% uptime
Today
Cloud Drive Mapper
Degraded Performance
90 days ago
99.92
% uptime
Today
IAM Cloud Portal
Operational
90 days ago
100.0
% uptime
Today
Password Service
Operational
90 days ago
100.0
% uptime
Today
Self Service Resets
Operational
90 days ago
100.0
% uptime
Today
Active Directory Resets
Operational
90 days ago
100.0
% uptime
Today
Authentication Service
Operational
90 days ago
100.0
% uptime
Today
Single Sign On
Operational
90 days ago
100.0
% uptime
Today
Login Control
Operational
LDAP Service
Operational
Trusted Source
Operational
90 days ago
100.0
% uptime
Today
Smartlinks
Operational
90 days ago
100.0
% uptime
Today
Office 365
?
Operational
90 days ago
100.0
% uptime
Today
Identity Service
Operational
90 days ago
100.0
% uptime
Today
Attribute Changes
Operational
90 days ago
100.0
% uptime
Today
New Account Creations
Operational
90 days ago
100.0
% uptime
Today
Deletion or declassification of users
Operational
90 days ago
100.0
% uptime
Today
Office 365 Licensing
Operational
90 days ago
100.0
% uptime
Today
Migration Services
Operational
Email
Operational
File
Operational
Operational
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Maintenance
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