Cloud Drive Mapper - mapping groups unavailable

Incident Report for IAM Cloud

Resolved

Incident Summary:

CDM users on versions v3.19 and below cannot use mapping groups.

Services affected:
Cloud Drive Mapper v3.19 and below

Current impact:
None

Latest resolution status:
Service has been restored by rolling back a Release made this afternoon to our API.

Fix ETA:
Change rollback completed at 15:10.

Next update:
N/a. Root Cause Analysis and Critical Incident follow up are initiated.
Posted Feb 17, 2026 - 17:15 UTC

Investigating

Incident Summary:

We are currently investigating an issue with CDM v3.19 and below whereby mapping groups are unavailable.

Impacted customers are recommended to update to v3.22 where possible as this version is not affected.

Services affected:
Cloud Drive Mapper v3.19 and below

Current impact:
Users on v3.19 and below will not receive their mapping groups when using CDM.

Latest resolution status:
Critical Incident team is mobilised and are working on a fix.

Fix ETA:
TBC at present

Next update:
15.30
Posted Feb 17, 2026 - 14:26 UTC
This incident affected: Cloud Drive Mapper (Cloud Drive Mapper).
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